Frequently asked questions

How can we help you?

General info
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Returns & refunds
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We offer free returns:
- within 14 days for all online purchases.

Masks and underwear are not eligible for return.

Please ensure the items are new, unworn and in their original packaging with their accessories and the tag attached to the products. 

The customer service will exceptionally be closed on the following public holidays: 

January 1, 2024

March 21 & 22, 2024

March 29, 2024

April 1, 2024

April 27, 2024

May 1, 2024

June 17, 2024

August 9, 2024

September 24, 2024

December 16, 2024

December 25, 2024

December 26, 2024

We thank you for your understanding. 

If you wish to receive the Lacoste newsletter, fill in your email address in the section at the bottom of the homepage

1. Navigation software settings: To ensure correct viewing and optimal operation of the Lacoste online store, you must be equipped with internet explorer (version 6 and higher) or mozilla / firefox (versions 1.5 and higher). For optimal visualization, you will need to activate java and java script. To allow you to place products in your shopping cart, you also need to enable the "allow cookies" feature (located in tools / internet / privacy options if you are using internet explorer 6.0 for windows).

2. Screen definition: To view the Lacoste online shop correctly, you must set your screen to a resolution greater than or equal to 1024 x 768 pixels.

Lacoste requires all its suppliers to be compliant with its Code of Conduct.
This document is based on the strictest international standards for the respect of human rights. Lacoste is engaged in respecting those principles and ensuring that they are observed throughout all the suppliers and production chain, thanks to certifications and regular external audits.

The products presented on correspond to our items available in stock. If you cannot select your size or add the product to your shopping cart, it means that the product is no longer available. In this case, we invite you to go to the store or visit the site later and check if it has been restocked.

Lacoste is concerned with the welfare of animals, endangered species and biodiversity.
For this reason it has banned all practices that cause suffering to the animals (force-feeding, plumage of live animals, mulesing) and committed not to use real fur nor angora for its collections. 
The brand also invests in the protection of biological diversity since 2009 in a project for the protection of crocodile species.

Essential for everyone, this supple washable mask has been produced to give you extra protection. Thanks to its triple thickness of spray-suppressing piqué cotton and its seamless double-pleat structure, it is worn from the nose to the chin. Its plate metal grip adjusts on the bridge of your nose and its stretchable pulls fit gently to your face. For each mask sold, £3 will be donated to the Lacoste Fund to support solidarity and social actions. *French DGA homologation. This mask is not a medical mask as per the EU/2017/745 regulation, nor personal protective equipment as per the EU/2016/425 regulation.

- Ref: RF5881
- 100% cotton
- 2.2cm green stitched crocodile
- Single size. Dimensions: 7.5 x 4 in
- Maximum use 4 hours. Guaranteed for 20 washes.
- As a hygiene measure, masks cannot be returned or exchanged.
- Cotton (100%)

All Lacoste clothes are designed in France and then manufactured in factories which, wherever their location in the world, have been selected for their ability to meet the high quality, social and environmental requirements set out in Lacoste's Code of Conduct.
Lacoste products are manufactured as close as possible to the areas in which they will be sold, but also from the most competent suppliers on specific products (silk in China, synthetics / technical fabrics in Asia, etc.).

Please check the size guide available on each product page.

Lacoste recommends that you follow for each item the specific care instructions listed on the product's label.
With regards to polos, it is recommended to use cold water the first time you wash them and to turn them inside out to preserve the quality of the cotton. Then, it is advisable to wash them in cold or warm water (30 degrees) with a soft laundry detergent preferably non-toxic and biodegradable.
Dryers and radiators are not recommended. It's best to allow your polo shirt to drip dry.  
These practices also save energy and improve the environmental footprint of your product.

Lacoste does not provide product authentications for purchase not made in one of our official boutiques or on our online store.
In order to guarantee 100% authenticity, quality and service, the only way to be sure to buy an authentic Lacoste product it is to buy it from one of our official stores, on the online store or from one of our official resellers.

Lacoste strives to produce its clothing as close as possible to the areas in which it will be sold, but also with the most competent suppliers for specific products.
Fibers, especially cotton used in Lacoste polo shirts, are carefully selected among the world's finest fibers in the four areas recognised for their great expertise: Peru, the United States, Egypt and Greece. Each supplier must meet high standards that go beyond quality standards and are also respectful of human rights and the principles of sustainable development.
Lacoste is very concerned with the welfare of animals, endangered species and biodiversity.

Genuine Lacoste products can be purchased : 
- on

- in one of ourLacoste boutiques

If you no longer wish to receive our communications, please use the unsubscribe link at the bottom of the email you received.

You will no longer receive our newsletters or loyalty programme communications.

Your account will remain active and you will still receive information related to your current or past orders.

Respect for your privacy is of the utmost importance. As a customer, you can make your purchases with confidence. We do not require your personal information except in the following situations: 

- Placing an order  

- Subscribing to the newsletter  

- Creating an account 

The information you give us about yourself or your interests will only be used to offer you the very best service possible and to adapt our offers to your requirements.

It is not possible to change your email address from your customer account. We invite you to request it via our contact formhere.

In accordance with the regulations applicable to personal data, you have the right to access, rectify, oppose, limit the processing, erasure and portability of your data, which you can exercise by contacting our customer service. 

Clickhereand insert your email adress: we will send you a link to reset your password


You can do this for free using the return label accessed under your account.
Customised items, masks and underwear are not eligible for return.
Please ensure the items are new, unworn and in their original packaging with their accessories and the tag attached to the products.


1 - Connect to your customer account on, tab « My online orders and returns.

2 - Select the item(s) to return (quantity/reason) and click on "confirm the item(s) to return". 

3. Stick the label on your parcel, which must be securely closed. In order to respect the environment, we recommend that you reuse the original box.

4 . Return your parcel using the courier our online team has booked and keep the proof of deposit until you are reimbursed.

5. Refund is processed:

  • Upon receipt of your parcel
  • After quality check of the returned items and compliance with our return conditions.

The average time for reimbursement is up to 7 to 10 days from the date of deposit of your package.
Lacoste will proceed the refund to the same payment method used to place the order.

Note: every item that does not comply with the quality conditions will be destroyed and no refund will be granted.

Please note if a promo code has been used to place the order, the value is divided up proportionately to the item price(s). In the case of a return, you will be refunded for the amount paid on the returned item minus the promotion amount applied on that item. You will therefore lose the amount of the promotion applied to the returned item.

We offer free returns:
- within 14 days for all online purchases.

Masks and underwear are not eligible for return.

Please ensure the items are new, unworn and in their original packaging with their accessories and the tag attached to the products. 

Please allow up to 10 days to be credited of your return after  it has been received by our warehouse.
The timing is due to the quality control checks and the time for the bank to process the refund. If returning to a boutique, the refund is processed there and funds will take 2-3 working days to reach your bank account. 

All returns are free of charge upon doing the online return declaration from the shipping confirmation or from your Lacoste online account.

When a product is returned to us, we treat the refund directly via the payment method used for placing the original order.  

- If you paid by card, the value of the products returned will be credited to your card.  

Delivery charges are not reimbursed unless the product was faulty.

We only accept products that have been purchased from the Lacoste online shop. 

Any product returned by mistake will be destroyed within 10 days and no refund can be requested. At your request, Lacoste will return the product free of charge but Lacoste cannot be held responsible in case the parcel gets lost on the way back to you as Lacoste didn’t have any obligation to proceed as it is not one of its product.

The possible different statuses of your order include:
1. BEING PROCESSED: your order has been confirmed and is currently being processed in our warehouse
2. DISPATCHED: your order has been processed and dispatched to the carrier. From this moment you can use the link "Follow my order" at the bottom of the page (or in the shipping confirmation email) to track its progress.

We offer 2 delivery options : 

1. Standard delivery : 4-5 working days from monday to friday. Free on all orders.

2. Express delivery : 1-2 days from monday to friday. Only available for Johannesburg region.

We draw your attention to the need, when receiving your package to check its general condition. You will be responsible for the package and its contents once it has been delivered to you. In case of a problem (opened package, empty package, damaged contents), you must refuse the package and contact our Customer Service to report the problem and the reason for the refusal. We inform you that in the event of an unqualified missing item, Lacoste cannot be held responsible and we cannot guarantee a refund. 

Orders placed on are shipped from our warehouse in the ZA.

Standard delivery = Free

Express Shipping = R100 (only available for Johannesburg)

BobBox Locker = Free

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.

We regret that we cannot deliver to a post box address.

Note delivery address cannot be amended after an order is placed. 

Orders placed on the  can be delivered to a valid address in South Africa only.

On, we accept the following payments :

1. Credit card and debit card : Visa, Mastercard, American Express, Dinners

2. Capetic Pay

3. PayJustNow & Payflex

4. EFT

If you have any questions about paying with PayJustNow,click here.

If you have any questions about paying with Payflex, click here

Items added to the basket remain available on our website until your order is paid. 
If another customer put one or more of the items chosen by you in their basket and validate their order before you, these items will be attributed to them. 
Therefore, the items not being available anymore will disappear from your basket. 

On the checkout page, you should enter your promo code in the "Promo code" section and then click OK.

The promo code and the corresponding discount will appear in your basket.  
The amount of the basket must be at least 1 of local currency above the value of the promo code and only one promo code can be used per order.
Please note that the value of the promo code is divided up proportionately to the item price(s).

In case of return, you will be refunded for the amount paid on the returned item minus the promotion amount applied on that item.
You will therefore lose the amount of the promotion applied to the returned item.

First of all, please ensure to use your code within the validity period and that the conditions of use are fulfilled.
In example : 
- the order amount must exceed either a certain value
- it can only be used once and is not extendable

If after checking, your promotional code still does not work, you can contact our customer service  who will be happy to help you. 

The minimum order value on is R1.

As soon as your order is confirmed, a payment authorization will be reserved by your bank to ensure that funds are available to honor the delivery. The amount is only debited when the order is delivered to the carrier. You will be informed by a shipping confirmation email.
If your order is cancelled, the payment authorization will be released by your bank within a period of 1 to 10 days. Lacoste, which has not withdrawn this amount of the payment authorization, is able to release the amount before this period. 

Unfortunately no, once your order has been placed it is finalized and we cannot edit/update your order.